Cancellation Policy
All bookings are final. You will not be rebooked and future bookings may not be allowed. If your reservation was made at least 14 days prior to your check-in date and you paid for your booking in full prior to arrival all but the required booking deposit of $1,500 will be returned minus any payment processing fees incurred in processing your original payment.
If you booked your stay 14 days or less from your check-in date you were required to pay a booking deposit equal to the full booking amount. This booking deposit is not refundable and will be forfeited if you cancel or do not check-in for your stay. The security deposit of $500 will be refunded.
Booking Deposit
A booking deposit is required to secure your reservation. Any cancellations or no-shows forfeit the full booking deposit.
Security Deposit
A Security Deposit will be collected at the time of booking. The guest is fully responsible for all damages incurred to the property during their stay. The host will conduct an inspection of the property no more than 36 hours prior to the guests’ arrival to check for any existing damage. Upon your arrival, please document the condition of the property and thoroughly inspect for any signs of existing damage. If you discover any damage not noted on the host’s inspection form, it is essential that you inform the host immediately. In case any damage occurs during your stay relating to the property or its structure, furniture, fixtures, or landscaping, you must notify the Host as soon as possible or within a reasonable timeframe—generally within 6 hours of discovering such damage. You are required to make a reasonable effort to prevent further damage from occurring to the property after reporting it.
For situations involving water leaks or water penetration, contact the host immediately and shut off all relevant water sources promptly. In cases of fire emergency—exit the house without delay and call 911 or seek assistance from a neighbor nearby. For hurricanes or other natural disasters, follow all established evacuation plans and heed emergency instructions provided by local authorities.
If no damages are reported nor discovered within 36 hours following checkout, your Security Deposit will be returned to you via the same method in which it was paid within a period not exceeding 15 days post-checkout. However, if any damages are discovered within 36 hours after checkout, you will receive notification via email that damage was discovered. Within 30 days of checkout you will be presented with an itemized list of the damages. All reasonable attempts will be made by us to obtain an estimate with the costs associated with the damages. If additional time is needed to determine the cost you will be notified within the initial 30 days. Should total damages exceed your initial Security Deposit; you agree unequivocally to pay Host the estimated cost covering those repairs in full within 7-days of the estimates delivery. Delivery of the estimate shall be established as the date and time that it was sent by email from the Host to the Guests email address provided at booking. It is the the guests responsibility to check their spam or junk folder for it’s delivery.
Any dispute by the guest regarding the estimated amounts related specifically towards claimed damaged items must be submitted in writing within 7-days of the estimates receipt and include the individual items on the estimate that are disputed. Any disputed items must be accompanied by an alternative estimate for the materials and include contact information pertaining specifically towards vendor(s) or contractor(s) who prepared the alternative estimates. Should repairs or replacement of damage require engagement from licensed contractors; all estimates presented must come exclusively from licensed contractors authorized to do the required work in the State of Florida and hold the current licenses and insurance to perform the work within 3 months of the estimate.
Payments
Final Payment is due by 5:00 PM Eastern local time the business day prior to your check-in date. Business days are Monday through Friday excluding bank holidays recognized by First Citizens Bank which can be found at https://www.firstcitizens.com/about-us/bank-holiday-schedule. Failure to make the required final payment prior to 5:00PM Eastern local time the business day prior to your check-in will result in the cancellation of your stay and forfeiture of your visit.